Has my order already been shipped?

  • Orders placed before 9:00 am will be shipped on the same day. If the order has been paid for in advance, it will be shipped on the day the money is received.

GERMANY (DHL Shipping)

  • The delivery time is 1-3 working days (Monday - Friday). Deliveries may be delayed due to public holidays.

EUROPE (FedEx Shipping)

  • The delivery time is 3-8 working days (Monday - Friday). Deliveries may be delayed due to public holidays.

INTERNATIONAL DHL

  •  The delivery time is 10-15 working days (Monday - Friday). Deliveries may be delayed due to public holidays and customs clearance.

INTERNATIONAL FedEx

  • The delivery time is 2 - 5 working days (Monday - Friday). However, deliveries may be delayed due to holidays and customs clearance.

 

When will my order be shipped?

  • Orders placed before 9:00 am will be shipped on the same day. If the order has been paid for in prepayment, it will be shipped on the day the money is received. (possibly until 12:00 possible - arrangement dispatch)

 

To which countries Gate delivers?

  • Gate delivers worldwide with the exception of Indonesia and the Philippines.

 

What are the shipping costs?

  • S. Versandkostentabelle von Overkill.
  • In addition to the shipping costs outside the EU, there may be customs duties and import charges in your country outside our control.

 

I am not at home during the day, can I have my order sent to another address?

  • Yes, you can have your order delivered to a different address, click on "different delivery address" while entering the address and enter the one you want us to ship to.

 

I've placed several orders. Can the orders be merged?

  • In this case we ask you to contact our customer service. Depending on the progress of your order we can help you. Unfortunately, we cannot guarantee this.